How can I start a return process?Updated a year ago

If you want to return your GRIND Machine, please keep the following in mind:

If you're within 30 days after your Machine has been delivered, you'll be able to return your Machine. The GRIND team will schedule the pick-up with FedEx, and once it arrives at the warehouse and is inspected, the team will process the refund.

For international and noncontiguous states/territories purchases, GRIND does not, under any circumstance, process refunds, returns, or exchanges once shipped from the warehouse. This includes Hawaii and Alaska customers.

RETURNING YOUR GRIND MACHINE

GRIND has a 30-day return policy that starts once your machine is delivered. The GRIND Machine can be returned within 30 days of receipt and must be repackaged in original packaging. Make sure to hold on to your original packaging, or an additional fee will apply to ship you new packaging materials. 

Any GRIND Machine return will be charged $500 to cover return shipping and restocking fees. Please allow up to 5-10 business days to receive your refund after we have inspected your machine. 

GRIND's guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Machine Warranty.

We do not offer any refunds for Extended Warranties that you may have paid for when purchasing your GRIND Machine. 

If your GRIND Machine is returned in damaged condition, with missing parts, or otherwise has signs of abuse, GRIND reserves the right to refuse a refund or to charge additional fees, at GRIND's sole discretion.

To initiate a return, please contact us at: [email protected]